Three plans. No surprises.
From a single automation to enterprise-scale agreement orchestration. Pick the plan that fits your volume.
- 100 relays / month
- 1 admin seat
- All capabilities + integrations
- Slack & in-app alerts
- 1,000 relays / month
- 3 admin seats
- Everything in Starter
- Priority email support
- Unlimited relays
- Unlimited admin seats
- Dedicated support + SLA
- Everything in Growth
No credit card required for the demo. Plans billed monthly. Cancel anytime.
Common questions
What counts as a relay?
A relay is counted each time Baton receives an inbound webhook and successfully delivers it to your configured destinations. One inbound event equals one relay, regardless of how many destinations it's routed to. If delivery fails on Baton's side, it doesn't count.
What happens if I hit my plan's relay limit?
Additional webhooks are queued and surfaced in your dashboard with a prompt to upgrade or wait for the next billing cycle - they aren't dropped. If you're consistently going over, upgrading to the next tier is usually the right move, and you can upgrade anytime from your dashboard.
Do I need a specific Docusign plan to use Baton?
Baton works with Docusign IAM accounts that have access to Maestro. If you can create Maestro workflows in your Docusign account, you can connect them to Baton.
What platforms can trigger Baton?
Any platform that can send an outbound webhook or HTTP POST request. This includes HubSpot (Operations Hub Professional+), Salesforce, Pipedrive, Jotform, Typeform, Stripe, and hundreds of others. If it can fire a webhook, Baton can catch it.
Does Baton only work with Docusign Maestro?
Maestro is our primary and currently only supported destination. Baton receives webhooks from your business platforms and routes them to trigger your Maestro workflows.
What happens if a delivery fails?
Baton automatically retries failed deliveries up to 6 times on all plans. If all 6 attempts fail, the automation is marked as failed in your dashboard for you to review and take action. Every delivery attempt is logged so you can see exactly what happened.
How long does setup take?
Most customers are live in about 20 minutes per automation. You create a flow in Baton, copy your unique webhook URL, paste it into your source platform's webhook settings, and you're done. No code, no deployment, no IT tickets.
Is my data stored by Baton?
Baton processes webhook payloads in transit and logs delivery metadata (timestamps, status codes, success/failure) so you can debug, replay, and audit every run. Payloads are retained by default; admins can opt in to a 30-day auto-purge in Settings. Delivery metadata (status, instance ID) is preserved regardless. We never sell or share your data.
Can multiple team members access the dashboard?
Each plan includes a seat allotment - Starter 1, Growth 3, Enterprise unlimited - and every seat is a full admin with visibility into flows, delivery status, and logs. Team invites are rolling out in stages; reach out if you need multiple seats provisioned for your team today.
What's the difference between Baton and Zapier/Make?
Zapier and Make are automation builders - they execute multi-step workflows. Baton is a webhook router and command center - it catches events from your business platforms and delivers them to Docusign Maestro. They're complementary, not competing. Think of Baton as the traffic controller that decides where each event goes.
Can I change plans at any time?
Yes. Upgrade or downgrade from your dashboard instantly. If you upgrade mid-cycle, you'll be prorated for the remainder of the billing period.
Your Maestro setup is one afternoon away.
Book a 20-minute demo tailored to your stack. We'll walk through your actual workflow on a live Baton instance and show you what it would look like connected to your CRM.