Baton connects your business platforms - Salesforce, HubSpot, Greenhouse, Coupa, and more - to Docusign Maestro. Webhook-driven automation and one board for every workflow running across your systems. Set up once. Use for life.
Docusign IAM gives your team one of the most capable agreement engines on the market. But Maestro's native trigger is a raw API call - and your CRM doesn't speak it.
So the gap gets filled by whatever's cheapest to ship that week: a Zap, a serverless function, a Google Form someone promised to fill in. It works, until it doesn't - and then no one finds out for a week.
A deal closes. A hook fires. A Maestro workflow never starts. No alert. No retry. No one knows until the customer does.
Quotas blow. Auth tokens expire. Every new connection is another ticket, another point of failure, another thing someone has to remember.
Checking a run means navigating Docusign → Maestro → Instances. Three tabs deep, no context. Multiply by the number of flows you own.
One-time OAuth. Baton reads your Maestro workflows and can launch them on your behalf.
Choose the CRM event. Choose the Maestro workflow. Baton mints a signed, unique webhook URL.
Paste into your CRM's webhook settings. Add the signing secret. Baton handles verification, routing, and monitoring.
From there, every qualifying event in your CRM automatically fires the right Maestro workflow, and everything surfaces in your command center.
One page. No digging into Docusign. No switching tabs. Failures surface in red. Retries are one click. Logs open inline.
Click View instances on any Docusign workflow card to open the drill-down. You get every Maestro instance the workflow has ever run - status, progress, the exact Relay that launched it, and the full input parameter payload that fired the trigger. Cancel, retry, or deep-link straight into Docusign from here.
Numbers from our own production tenant plus a handful of early design partners running Baton on real agreement flows.
A webhook fires. Baton verifies it (HMAC or Basic Auth) and launches the right Maestro workflow with the right parameters.
Source platforms on the left, automation rules in the middle, Maestro workflows on the right. Understand what's connected, what's firing, and what needs attention.
Every webhook received, every Maestro launch triggered, every instance status change - logged and searchable. Full payload inspection for debugging, with timestamps and platform attribution.
Baton reads what your Maestro workflow expects and matches the webhook payload against it. You keep control in Maestro.
Query all your Maestro workflow instances from one dashboard. See which are in progress, completed, or failed. Inspect error logs, understand what went wrong, and restart failed instances without leaving Baton.
Complete audit trail across every connection, automation, and run. Docusign OAuth tokens encrypted AES-256-GCM at rest. ISO 27001 certified via Fluidlabs.
If your agreements touch a CRM, Baton removes the manual step in between. The deal closes, Maestro fires on its own.
80% of contracts sign without a manual step. Exceptions ping Slack.
New vendors live in 48 hours. Finance stops chasing documents.
Zero renewals slip. Finance has real-time visibility on every account.
Baton connects directly to the platforms your team already uses. Paste a webhook URL, verify once, and the right Docusign workflow fires automatically. If you need a specific platform, tell us - the roadmap moves with customer need.
Fluidlabs builds Docusign Maestro Extension Apps used by enterprise customers across CRM, construction, and HR. We've shipped to the Docusign App Center. We know the Maestro API intimately because we've spent years of our lives inside it.
Baton is the piece that was always missing from client projects. We solved it a dozen times, bespoke. Eventually we made it a product.
We kept solving the same integration problem for every client. Baton is that problem, solved once, for everyone.
No credit card required for the demo. Plans billed monthly. Cancel anytime.
A relay is counted each time Baton receives an inbound webhook and successfully delivers it to your configured destinations. One inbound event equals one relay, regardless of how many destinations it's routed to. If delivery fails on Baton's side, it doesn't count.
Additional webhooks are queued and surfaced in your dashboard with a prompt to upgrade or wait for the next billing cycle - they aren't dropped. If you're consistently going over, upgrading to the next tier is usually the right move, and you can upgrade anytime from your dashboard.
Baton works with Docusign IAM accounts that have access to Maestro. If you can create Maestro workflows in your Docusign account, you can connect them to Baton.
Any platform that can send an outbound webhook or HTTP POST request. This includes HubSpot (Operations Hub Professional+), Salesforce, Pipedrive, Jotform, Typeform, Stripe, and hundreds of others. If it can fire a webhook, Baton can catch it.
Maestro is our primary and currently only supported destination. Baton receives webhooks from your business platforms and routes them to trigger your Maestro workflows.
Baton automatically retries failed deliveries up to 6 times on all plans. If all 6 attempts fail, the automation is marked as failed in your dashboard for you to review and take action. Every delivery attempt is logged so you can see exactly what happened.
Most customers are live in about 20 minutes per automation. You create a flow in Baton, copy your unique webhook URL, paste it into your source platform's webhook settings, and you're done. No code, no deployment, no IT tickets.
Baton processes webhook payloads in transit and logs delivery metadata (timestamps, status codes, success/failure) so you can debug, replay, and audit every run. Payloads are retained by default; admins can opt in to a 30-day auto-purge in Settings. Delivery metadata (status, instance ID) is preserved regardless. We never sell or share your data.
Each plan includes a seat allotment - Starter 1, Growth 3, Enterprise unlimited - and every seat is a full admin with visibility into flows, delivery status, and logs. Team invites are rolling out in stages; reach out if you need multiple seats provisioned for your team today.
Zapier and Make are automation builders - they execute multi-step workflows. Baton is a webhook router and command center - it catches events from your business platforms and delivers them to Docusign Maestro. They're complementary, not competing. Think of Baton as the traffic controller that decides where each event goes.
Yes. Upgrade or downgrade from your dashboard instantly. If you upgrade mid-cycle, you'll be prorated for the remainder of the billing period.
Book a 20-minute demo tailored to your stack. We'll walk through your actual workflow on a live Baton instance and show you what it would look like connected to your CRM.